As a Part-Time Call Center Assistant at Cipla, you will play a vital role in delivering outstanding customer service and support to our clients over the phone.
Job Description:
As a Part-Time Call Center Assistant at Cipla, you will play a vital role in delivering outstanding customer service and support to our clients over the phone. You will handle inquiries, complaints, and requests with professionalism and efficiency, ensuring customer satisfaction and retention.
Responsibilities:
Handle Incoming Calls: Respond to incoming calls from clients regarding inquiries, complaints, and requests in a timely and professional manner.
Provide Assistance: Offer accurate information and assistance to clients, addressing their concerns and resolving issues effectively.
Process Orders: Process orders, refunds, and exchanges accurately and efficiently to meet customer needs.
Troubleshoot Issues: Identify and troubleshoot customer issues, providing solutions and resolutions promptly.
Product Knowledge: Maintain a high level of product knowledge to effectively address customer questions and concerns.
Collaborate with Team: Work collaboratively with other team members to ensure customer satisfaction and retention.
Document Interactions: Document all customer interactions accurately in our CRM system for future reference and follow-up.
Adhere to Protocols: Follow call center protocols and procedures to ensure quality service delivery and compliance.
Requirements:
Experience: Minimum of 3 years of experience in a customer service or call center role, demonstrating proficiency in handling customer inquiries and complaints.
Communication Skills: Strong communication skills, both verbal and written, with the ability to convey information clearly and effectively.
Problem-Solving Abilities: Excellent problem-solving and critical thinking abilities to address customer issues and find appropriate solutions.
Teamwork: Ability to work independently and collaboratively in a team setting, fostering a positive and supportive work environment.
Resilience: Hardworking and resilient attitude towards handling customer inquiries and complaints, maintaining professionalism and composure under pressure.
Adaptability: Willingness to learn and adapt to changing customer needs and expectations, continuously improving service delivery.
Benefits:
Life Insurance: Coverage provided for employees to ensure financial security and peace of mind.
Paid Sick Leave: Eligible employees receive paid sick leave to support their well-being and recovery during illness.
Profit Sharing: High-performing employees have the opportunity to benefit from profit sharing incentives, recognizing their contributions to the company's success.
Full Time , Part Time, Contract, Intern Volunteer, Fresher, Work from Home Part Time Call Center Assistant Jobs sikarahana, east champaran, bihar - 2025