EMAMI - Customer Relations Manager lalkuwan, nainital, uttarakhand - 2025
As a Customer Relations Manager at Emami, you'll be at the forefront of ensuring our customers feel valued and satisfied.
About Emami: Emami is a leading company known for its dedication to quality, innovation, and customer satisfaction. With an extensive range of products and a strong foothold in the market, we continue to set high standards of excellence. Join us as we strive to provide outstanding products and services to our valued customers.
Role Overview: As a Customer Relations Manager at Emami, you'll be at the forefront of ensuring our customers feel valued and satisfied. You'll oversee a team dedicated to resolving issues, providing assistance, and gathering feedback to continuously improve our offerings. Your goal will be to strengthen customer relationships, enhance loyalty, and drive business growth.
Key Responsibilities:
- Team Leadership: Lead and motivate a team of customer relations representatives, providing guidance and support to ensure exceptional service delivery.
- Customer Engagement: Interact with customers via various channels (phone, email, chat, social media) to address inquiries, resolve complaints, and provide assistance in a timely and professional manner.
- Issue Resolution: Handle escalated customer issues and complaints, investigating root causes and implementing effective solutions to ensure customer satisfaction.
- Feedback Collection: Gather feedback from customers regarding their experiences with our products and services, analyze trends, and provide insights to relevant teams for process improvements.
- Relationship Building: Build and maintain strong relationships with key customers, understanding their needs and preferences to provide personalized support and exceed expectations.
- Process Improvement: Identify opportunities for process optimization and automation to streamline customer service operations and improve efficiency.
- Performance Monitoring: Track key performance metrics related to customer satisfaction, response times, and issue resolution, implementing strategies to achieve targets and KPIs.
Qualifications:
- Bachelor's degree in business administration, marketing, or a related field; additional qualifications in customer service or relationship management are a plus.
- Strong interpersonal and communication skills, with the ability to empathize with customers and effectively address their needs and concerns.
- Excellent problem-solving abilities, with a proactive and solution-oriented mindset.
- Familiarity with customer relationship management (CRM) software and customer service tools.
- Ability to thrive in a fast-paced environment and handle high-pressure situations with professionalism and composure.
Why Emami:
- Commitment to Excellence: Join a company that is dedicated to providing exceptional products and services and exceeding customer expectations.
- Opportunity for Growth: Benefit from opportunities for professional growth and advancement within the organization.
- Collaborative Environment: Work in a supportive and collaborative team environment, where your contributions are valued and recognized.
- Rewarding Work: Make a meaningful impact by enhancing the customer experience and driving customer satisfaction and loyalty.
Full Time , Part Time, Contract, Intern Volunteer, Fresher, Work from Home EMAMI - Customer Relations Manager lalkuwan, nainital, uttarakhand - 2025
EMAMI - Customer Relations Manager for multiple location in uttarakhand, India
EMAMI - Customer Relations Manager bindhukhatta (Pin code: 262402)
Address/Village: bindhukhatta, (Pin Code: 262402)
City/Town/Tehsil: lalkuwan District: nainital State: uttarakhand Circle name: uttarakhand Division name: nainital Region Name: dehradun