ASIAN PAINTS - Customer Care Associate nityananda kati, north 24 parganas, west bengal - 2025
As a Customer Care Associate at Asian Paints, you will play a crucial role in delivering a positive customer experience by providing timely and personalized ass
About Asian Paints: Asian Paints is one of the largest and most respected paint companies in Asia, with a presence in over 60 countries. As a market leader in the decorative paints segment, we are committed to delivering innovative products, superior quality, and outstanding customer service. Join us as we continue to inspire beautiful spaces and enhance the lives of millions of customers worldwide.
Role Overview: As a Customer Care Associate at Asian Paints, you will play a crucial role in delivering a positive customer experience by providing timely and personalized assistance. You will handle customer inquiries via phone, email, chat, or social media channels, addressing their questions, concerns, and feedback with empathy and professionalism. This role offers the opportunity to interact with diverse customers, build relationships, and make a meaningful impact on their painting journey.
Key Responsibilities:
- Respond to customer inquiries promptly and courteously, providing accurate information and assistance.
- Assist customers with product selection, color advice, pricing, availability, and order processing.
- Resolve customer complaints and issues effectively, escalating complex cases to the appropriate teams when necessary.
- Maintain a high level of product knowledge and stay updated on company policies, promotions, and offerings.
- Document customer interactions and feedback in the CRM system, ensuring accurate records and follow-up actions.
- Collaborate with cross-functional teams including sales, marketing, and operations to address customer needs and enhance the overall customer experience.
Qualifications:
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Previous experience in a customer service role, preferably in a retail, hospitality, or contact center environment.
- Excellent communication skills, both verbal and written, with a customer-centric approach.
- Strong problem-solving abilities and the ability to handle challenging situations with composure and professionalism.
- Empathetic and patient demeanor, with a genuine desire to help customers and exceed their expectations.
- Proficiency in computer skills and familiarity with CRM software is preferred.
Join Us: At Asian Paints, we value diversity, teamwork, and excellence in customer service. Joining our team means being part of a dynamic and inclusive work environment where your contributions are valued and recognized. We offer competitive compensation, training opportunities, and a supportive culture that encourages growth and development.
Full Time , Part Time, Contract, Intern Volunteer, Fresher, Work from Home ASIAN PAINTS - Customer Care Associate nityananda kati, north 24 parganas, west bengal - 2025
ASIAN PAINTS - Customer Care Associate for multiple location in west bengal, India
ASIAN PAINTS - Customer Care Associate nityanandakati (Pin code: 743273)
Address/Village: nityanandakati, (Pin Code: 743273)
City/Town/Tehsil: nityananda kati District: north 24 parganas State: west bengal Circle name: west bengal Division name: barasat Region Name: calcutta