ADITYA BIRLA GROUP - Nodal Complaint Officer bagda, north 24 parganas, west bengal - 2025
As a Nodal Complaint Officer at Aditya Birla Group, you'll play a crucial role in maintaining customer satisfaction and loyalty.
About Aditya Birla Group: The Aditya Birla Group is a leading multinational conglomerate with diverse interests across industries such as metals, cement, textiles, telecommunications, and more. Committed to creating value for stakeholders and fostering a culture of integrity and innovation, we strive for excellence in all aspects of our operations. As a Nodal Complaint Officer at Aditya Birla Group, you'll play a crucial role in maintaining customer satisfaction and loyalty.
Position: Nodal Complaint Officer
Responsibilities:
- Serve as the primary point of contact for escalated customer complaints, ensuring timely resolution and effective communication.
- Investigate complaints thoroughly, gathering relevant information and collaborating with internal departments to address root causes.
- Liaise with regulatory authorities and external stakeholders to ensure compliance with applicable laws and regulations.
- Document complaint resolutions and maintain accurate records in compliance with company policies and procedures.
- Analyze complaint trends and provide insights and recommendations to management for process improvements and preventive measures.
- Educate and train frontline staff on complaint handling procedures and best practices to enhance customer service quality.
Requirements:
- Bachelor's degree in Business Administration, Customer Service, or related field. Master's degree is a plus.
- Proven experience in customer service or complaint resolution roles, preferably in a regulated industry.
- Strong communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and external parties.
- Excellent problem-solving and decision-making abilities, with a focus on achieving positive outcomes for customers and the organization.
- Detail-oriented and organized, with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Knowledge of relevant regulations and industry standards related to complaint handling and customer service.
Why Join Aditya Birla Group:
- Opportunity to work for a global leader with a strong commitment to excellence and customer satisfaction.
- Competitive salary and benefits package.
- Dynamic and inclusive work culture that values integrity, innovation, and teamwork.
- Access to training and development programs to support your professional growth.
- Chance to make a meaningful impact and contribute to the success of a diverse and dynamic organization.
Full Time , Part Time, Contract, Intern Volunteer, Fresher, Work from Home ADITYA BIRLA GROUP - Nodal Complaint Officer bagda, north 24 parganas, west bengal - 2025
ADITYA BIRLA GROUP - Nodal Complaint Officer for multiple location in west bengal, India
ADITYA BIRLA GROUP - Nodal Complaint Officer mahananda para (Pin code: 743251)
Address/Village: mahananda para, (Pin Code: 743251)
City/Town/Tehsil: bagda District: north 24 parganas State: west bengal Circle name: west bengal Division name: barasat Region Name: calcutta
ADITYA BIRLA GROUP - Nodal Complaint Officer mongalganj (Pin code: 743297)
Address/Village: mongalganj, (Pin Code: 743297)
City/Town/Tehsil: bagda District: north 24 parganas State: west bengal Circle name: west bengal Division name: barasat Region Name: calcutta
ADITYA BIRLA GROUP - Nodal Complaint Officer naldugri (Pin code: 743297)
Address/Village: naldugri, (Pin Code: 743297)
City/Town/Tehsil: bagda District: north 24 parganas State: west bengal Circle name: west bengal Division name: barasat Region Name: calcutta